Faqs

You Had The Q’s, We Have The A’s
All you need to know about Macy’s Backstage before you shop in store.

ABOUT MACY’S BACKSTAGE

Where can I find a Macy’s Backstage store?

Macy’s Backstage is located inside select Macy’s stores. It’s also a stand-alone store location in select cities. Find your store here. to find out, get directions & start saving.

What are some Macy’s Backstage products I can expect to see?

  • Women’s clothing
  • Men’s clothing
  • Kids’ clothing
  • Trendy fashion
  • Holiday gifts & gift ideas
  • Unique birthday gifts, anniversary gifts & gifts for special occasions
  • Back-to-school shopping
  • Home decor, home maintenance, candles & picture frames
  • Makeup, beauty products, fragrances, perfume & cologne
  • Skincare & bath products
  • Gourmet food & snacks
  • Children’s toys & clothing
  • Pet care, pet food & grooming
  • Workout gear, activewear & gym accessories
And so much more at low prices you’ll have to see in-store to believe.

What is Off Price?

Let us break it down for you:

  • “Compare at” prices AKA lower prices for the same or similar item.
  • Unbeatable value.
  • Deals you don’t want to miss.
Learn more about how we do it here.

What is On Trend?

Our team of pros rounds up what all the insiders & influencers are talking about, wearing & living with. And you’ll be the first to see it all & shop all the latest trends, from the newest fashion & home decor inspiration to electronics & holiday gifts, birthday gifts, and anniversary gifts.

What is Arriving Daily?

New products every single day, so you never know what’s new until you shop in-store! FYI, it’s first come, first serve, so the earliest ones here get all the best finds!

Are Macy’s Backstage products previous sale & clearance items from Macy’s?

Nope, none are! All of our unique products are selected by our team of experts that find all the latest trends at low prices that make it affordable for everyone that shops in-store. (P.S. You can only find them here!)

Where can I find Macy’s Backstage on social media?

You can follow us on Instagram & Twitter @macysbackstage or check us out on Facebook here for all the latest updates on our new arrivals, store openings & deals.

Can I sign up for Macy’s Backstage emails?

You can sign up for Macy’s Backstage emails here or opt in to our message alerts to be the first to hear about new arrivals, store openings & deals.

Returns & Exchanges

Can I return Macy’s Backstage items?

Of course! Things happen. You can return or exchange your purchase to a Macy’s Backstage store within 30 days of the purchase. A receipt must be shown with the item(s) you would like to return for a full refund in the original form of payment. Merchandise must also be un-worn, un-altered and have original tags attached.

We can also look up your receipt using your account number – Learn more about individual return items here. If you don’t have a receipt, we will issue store credit for the lowest selling price within the last 180 days. Your name and address will be required to complete a return for security purpose.

Final Sale Items

Final Sale items cannot be returned or exchanged. Merchandise is sold as-is and without warranties. Macy’s Backstage is not responsible for defects or repairs. Some merchandise may be irregular or imperfect. Macy’s Backstage is not responsible for quality and repair cost.

Jewelry & Watches

Jewelry & watches must be returned in original packaging with tags attached, to the same store location it was purchased from.

Special Returns

Special return polices apply and are posted for select merchandise categories. Please note: Macy’s Backstage items may only be returned to Macy’s Backstage stores, not Macy’s department stores or macys.com. Macy’s Backstage will also not accept returns from Macy’s department stores or macys.com.

Where can I return Macy’s Backstage items?

Heads up: Macy’s Backstage items may only be returned to Macy’s Backstage stores, not Macy’s department stores or macys.com. Macy’s Backstage will also not accept returns from Macy’s department stores or macys.com.

Can I return my purchase by mail?

Macy’s Backstage purchases can only be returned to a Macy’s Backstage store.

SHOPPING AT MACY’S BACKSTAGE

Can I use my Macy’s coupons at Backstage?

Sorry, but we don’t accept coupons on Macy’s Backstage merchandise, since we offer savings from 20-80% every day! With prices that low, you don’t even need them.

Can I use my Macy’s Credit Card at Backstage?

Yes! Your Macy’s Credit Card is accepted at all Macy’s Backstage locations.

I don’t have a Macy’s Credit Card, now what?

No worries, you can apply for a Macy’s Credit Card at any Macy’s Backstage location (hooray)!

When approved, you will get to take advantage of the new account discount for purchases at Macy’s Backstage, Macy’s and macys.com the day the account is opened and the next day. Up to $100* over the two days! Learn more about the new account discount.

*Limitations and exclusions apply.

Can I shop online for Macy’s Backstage products?

We don’t have an online e-commerce site to shop at. Not yet. (Wink, wink.) So find your nearest Macy’s Backstage above & shop our best deals at low prices you won’t believe.

Can I use a Gift Card at Macy’s Backstage?

Of course! You can use & purchase Macy’s gift cards in every Macy’s Backstage location! Give them as gifts, fun surprises, or even last-minute stocking stuffers.

Can I use Macy’s Mobile Scan & Pay at Macy’s Backstage?

Yep! But only in select Macy’s Backstage locations. Find your store here & check with your Store Colleague while you’re shopping.

Our Pricing

How are Macy’s Backstage items priced?

Macy’s Backstage “compare at” prices are based on the price for the same or similar items as originally offered at Macy’s or other comparable stores. Some are closeouts or overruns, as well as items specifically made for Macy’s Backstage. Often our “compare at” prices are based on offering prices from a prior season and consequently may not have been in effect during the past 90 days.