Faqs

Our Pricing

How are Macy’s Backstage items priced?

Macy’s Backstage “compare at” prices are based on the price for the same or similar items as originally offered at Macy’s or other comparable stores. Some are closeouts or overruns, as well as items specifically made for Macy’s Backstage. Often our “compare at” prices are based on offering prices from a prior season and consequently may not have been in effect during the past 90 days.


Returns & Exchanges

What is the return & exchanges policies for Macy’s Backstage?

You can return or exchange your purchase to a Macy’s Backstage store within 30 days of the purchase. A receipt must be shown with the item(s) you would like to return for a full refund in the original form of payment. Merchandise must also be un-worn, un-altered and have original tags attached.

We can also look up your receipt using your account number.

If you do not have a receipt, we will issue store credit for the lowest selling price within the last 180 days. Your name and address will be required to complete a return for security purposes.

Final Sale Items

Final Sale items cannot be returned or exchanged. Merchandise is sold as-is and without warranties. Macy’s Backstage is not responsible for defects or repairs. Some merchandise may be irregular or imperfect. Macy’s Backstage is not responsible for quality and repair cost.

Jewelry & Watches

Jewelry & watches must be returned in original packaging with tags attached, to the same store location it was purchased from.

Special Returns

Special return polices apply and are posted for select merchandise categories.

Please note: Macy’s Backstage items may only be returned to Macy’s Backstage stores, not Macy’s department stores or macys.com. Macy’s Backstage will also not accept returns from Macy’s department stores or macys.com.

Can I return my purchase by mail?

Macy’s Backstage purchases can only be returned to a Macy’s Backstage store.


Payment

Can I apply for a Macy’s Credit Card at Macy’s Backstage?

You can apply for a Macy’s Credit Card at any Macy’s Backstage location!

When approved, you will get to take advantage of the new account discount for purchases at Macy’s Backstage, Macy’s and macys.com the day the account is opened and the next day. Up to $100* over the two days! Learn more the new account discount.

*Limitations and exclusions apply.

Can I use my Macy’s Credit Card at Macy’s Backstage?

Yes! Your Macy’s Credit Card is accepted at all Macy’s Backstage locations.

Can I purchase and use Macy’s Gift Cards at Macy’s Backstage?

Macy’s gift cards are accepted and available for purchase at Macy’s Backstage locations.

Can I use a coupon on Macy’s Backstage merchandise?

We do not accept coupons on Macy’s Backstage merchandise since we offer savings from 20-80% every day.

How does Macy’s Backstage work with Thanks for Sharing?

You will not earn rewards towards your Thanks for Sharing balance but you can redeem your Thanks for Sharing Rewards Card at Macy’s Backstage locations or on Macy’s Backstage merchandise.